Known issue experienced by Xbox One and Windows 10 (UPDATE 2)

Dear Raiders,

There is a known issue experienced by Xbox One and Windows 10 buyers of Raiders of the Broken Planet Founders Pack: They cannot currently access the Alien Myths campaign, and can only play the free Prologue missions. We are investigating the issue.

Please, accept our apologies. We are working hard to find a solution, and will keep you updated on our progress.

We will also compensate all users who have been affected by this problem. Thanks a lot for your patience and understanding.

UPDATE

We've made some progress on the issue but there's a couple steps that you could take that would really help out.

Please follow the following instructions to see if your license for the Alien Myths DLC is properly enabled:

"If you already own the game and want to see available add-ons to download, select View game details from My games & apps to view any available add-ons on your console. Here’s how:

  - While on the Home screen, scroll to the right, and then press the A button on your controller to open My games and apps.

- Locate the game, and then press the Menu button.

- Select Manage game and then See in Store."

(source: https://support.xbox.com/en-us/games/game-setup/view-downloadable-content)

Thank you for your time! The more of you that can help us with this the better.

UPDATE 2

A solution to the Xbox Founders Pack issue has been found. It's undergoing certification with Microsoft and will be released ASAP.